Shipping Policy
How It Works
Standard Shipping
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Pending availability and credit card verification, orders will arrive within 3-5 business days.
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Shipments to Alaska, Hawaii, US Territories and APO/FPO addresses require additional processing time.
Premium Shipping
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Pending availability and credit card verification, orders will arrive within 2-3 business days
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Not available for items shipping to PO Boxes, U.S. Territories and APO/FPO addresses.
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Not available for all items on site. Please see product details as shipping restrictions may apply.
Express Shipping
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Pending availability and credit card verification, orders will arrive within 1-2 business days
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Not available for items shipping to PO Boxes, U.S. Territories and APO/FPO addresses.
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Not available for all items on site. Please see product details as shipping restrictions may apply.
Returns and Refunds
Our Policy Info
At the private gallery , we want you to be completely satisfied with your purchase. If for any reason you are not satisfied and would like to exchange your item, please review our exchange policy below.
**1. Eligibility for Exchanges**
- You may request an exchange for an item within [number of days, e.g., 30 days] from the date of
purchase.
- To be eligible for an exchange, the item must be in its original condition, unworn, unwashed, and with
all original tags attached.
**2. Excluded Items**
- Certain items, such as [list of excluded items], are not eligible for exchanges.
**3. Exchange Process**
- To initiate an exchange, please [provide instructions for initiating an exchange, e.g., contact our
customer support or fill out the online exchange request form].
- Please provide your order number, item details, and the reason for the exchange request.
**4. Shipping for Exchanges**
- Customers are responsible for the return shipping costs of the item they wish to exchange.
- We will cover the shipping costs for sending the exchanged item back to you.
**5. Item Availability**
- Exchanges are subject to availability. If the desired item is not available, we will offer an alternative or
provide store credit.
**6. Damaged or Defective Items**
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a
replacement or exchange at no additional cost.
**7. Refunds**
- Our exchange policy only covers exchanges for items of equal or lesser value. We do not offer refunds.
**8. Processing Time**
- Once we receive your returned item and verify its condition, we will process the exchange within
[processing time, e.g., 5 business days].
**9. Contact Us**
- If you have any questions or need assistance with the exchange process, please contact our customer
support on our support page .
Our Privacy Policy
Our Policy
At the private gallery , we are committed to protecting your privacy and ensuring the security of your
personal information. This Privacy Policy outlines how we collect, use, and safeguard the information
you provide to us. By accessing or using our services, you agree to the terms outlined in this policy.
**1. Information We Collect**
- Personal Information: We may collect personal information such as your name, email address, phone
number, shipping address, and payment details when you place an order or create an account on our
website.
- Browsing Information: We gather non-personal information such as IP addresses, browser types, and
pages visited on our site. This information helps us improve our website and tailor your shopping
experience.
**2. How We Use Your Information**
- Order Processing: We use your personal information to process and fulfill your orders, communicate
about your purchases, and provide customer support.
- Marketing: With your consent, we may send you promotional emails or updates about our products,
services, and promotions. You can opt out of these communications at any time.
- Analytics: We analyze browsing and purchase patterns to enhance our website's usability and product
offerings.
**3. Information Sharing**
- Third Parties: We may share your personal information with trusted third parties for purposes like
payment processing, order fulfillment, and marketing communications. However, we do not sell or rent
your personal information to third parties.
**4. Data Security**
- We employ security measures to protect your information from unauthorized access, alteration, or
disclosure. However, no online data transmission is completely secure, and we cannot guarantee
absolute security.
**5. Your Choices**
- You can review, update, or delete your personal information by logging into your account or contacting
our customer support.
**6. Cookies and Tracking**
- Our website may use cookies and similar technologies to collect browsing data. You can adjust your
browser settings to refuse cookies, but this may impact your site experience.
**7. Children's Privacy**
- Our services are not intended for individuals under the age of 13. We do not knowingly collect personal
information from children.
**8. Changes to This Policy**
- We may update this Privacy Policy as our services evolve. Any changes will be posted on our website
with the updated effective date.
For any questions about this Privacy Policy or your personal information, please contact us on our contact page .
Our Policy
All About Information Security
Treat our store and items with respect and youll get the unique shopping experience you deserve